退款政策
We have a 30-day return policy, which means you have 30 days after receiving the item to request a return if there are quality-related issues with the product.
To be eligible for a return, your item must be in the same condition it was received, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at chimptool@gmail.com. Please note that returns need to be sent to the following address:
Tietaitan Hardware Warehouse, No. 14, Hexi Road, Xingtan Town, Shunde District, Foshan City, Guangdong Province, China
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without prior request for return will not be accepted.
If you have any return questions, you can contact us at any time at chimptool@gmail.com.
Damage and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as custom-made products (such as special orders or personalized items) and personal care items. We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
communicate
The fastest way to ensure you get the item you need is to return the item you own and purchase a new item separately once the return is accepted.
EU 14-day cooling-off period
Notwithstanding the above, if goods are shipped to the EU, you have the right to cancel or return your order within 14 days without any valid reason. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.
Refund
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at chimptool@gmail.com.
To be eligible for a return, your item must be in the same condition it was received, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at chimptool@gmail.com. Please note that returns need to be sent to the following address:
Tietaitan Hardware Warehouse, No. 14, Hexi Road, Xingtan Town, Shunde District, Foshan City, Guangdong Province, China
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without prior request for return will not be accepted.
If you have any return questions, you can contact us at any time at chimptool@gmail.com.
Damage and problems
Please inspect your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as custom-made products (such as special orders or personalized items) and personal care items. We also do not accept returns of hazardous materials, flammable liquids or gases. If you have questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
communicate
The fastest way to ensure you get the item you need is to return the item you own and purchase a new item separately once the return is accepted.
EU 14-day cooling-off period
Notwithstanding the above, if goods are shipped to the EU, you have the right to cancel or return your order within 14 days without any valid reason. As stated above, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.
Refund
Once we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at chimptool@gmail.com.